Privacy Policy

Information we collect

We collect the details you submit through our booking form, quote request form and contact channels: your name, company name, email address, phone number, service requirements, preferred dates, project scope and any documents you upload.

We also record limited technical information such as IP address and timestamps for security, fraud prevention and rate limiting on public lookups.

How we use your information

Your information is used to respond to enquiries, prepare quotations, deliver contracted services, issue invoices and receipts, and keep you updated on the status of your booking.

We send transactional emails relating to your request — confirmations, status updates and receipts. We do not send marketing campaigns or newsletters from this website.

Payments

Card payments are processed by our payment provider on their own secure, PCI-DSS compliant infrastructure. We never receive or store your full card number, expiry date or security code.

For bank transfers, we only retain the reference information needed to reconcile your invoice.

Data sharing

We share information with service providers only where necessary to deliver your engagement — for example customs brokers, carriers, warehousing partners, our email delivery provider and our payment provider.

We do not sell personal data. We disclose information to authorities only where legally required under UAE law.

Retention and security

Booking, quote and invoice records are retained for as long as needed to serve you and to meet UAE commercial and tax record-keeping obligations.

Access to client data is restricted to authorised personnel, protected by authentication and logged for auditability.

Your rights

You may request access to, correction of, or deletion of your personal data, and you may opt out of non-essential communications at any time.

To exercise any of these rights, contact us using the details below and we will respond within a reasonable period.

Contact

Paul Logistics Services LLC, Dubai, United Arab Emirates. Email info@paullogisticsservices.com or call +971 50 8725104.